While dispatch systems in the transportation industry traditionally relied on phone, fax, and personal coordination based on experience, they have evolved significantly in recent years through the use of ICT and AI.
Current dispatch systems use GPS to track vehicle locations in real time and automatically generate optimal dispatch plans.
Furthermore, rising fuel and labor costs, driver shortages, and the 2024 problem (tighter working hour regulations) are driving a rapidly growing need for efficiency and labor-saving measures.
Demand forecasting using AI and machine learning, vehicle management linked to IoT, and cloud-based platforms matching shippers and transportation companies are also progressing.
Looking ahead, we can expect to see integration with autonomous driving and electric trucks, transparency in transactions using blockchain, and environmentally friendly route optimization with an eye toward reducing CO₂ emissions.
Dispatch systems are expected to evolve from simple efficiency tools into next-generation infrastructure that integrates and manages the entire logistics system.